01
Hotel PMS and Operations: A Complete Practical Guide
What a hotel PMS is really the record for, why cloud is a starting condition rather than a strategy, and the questions that decide if it serves your hotel.
The Hotel Ecosystem
Practical reference guides to the systems that run a hotel.
The guides
02
Hotel Distribution and Connectivity: A Complete Guide
Why hotel distribution is lost in mapping rather than in commission, how channel managers actually work, and what parity and wholesale contracts really require.
03
Direct Booking and Hotel E-commerce: A Complete Guide
Direct bookings are not free, and the costs are simply spread out. How to cost every channel honestly, and build direct as a system rather than a campaign.
04
Hotel Revenue Management: A Complete Practical Guide
Occupancy is not success and RevPAR is a starting point. How to price on recorded reasoning, agreed boundaries and net contribution rather than on instinct.
05
Hotel Market Intelligence, Rate Shopping and Analytics
A competitor rate is an asking price of unknown composition. How to establish that a number means what you think it means before you let it move your price.
06
Hotel Guest Technology, CRM and Loyalty: A Full Guide
Most hotels do not have a guest problem, they have a guest record problem. Identity resolution, lawful basis and loyalty that is measured rather than assumed.
07
Hotel Payments and Financial Technology: A Complete Guide
A rate plan is a promise; the payment method makes it enforceable. Merchant of record, PCI scope, tokens, chargebacks and where hotels quietly lose money.
A free series
Madness to Method
Practical hotel revenue management education. Turning reliable data into better commercial decisions.